Users FAQs
What is the Users section?
The Users section is found in the left-hand navigation of the Synchtank Admin. It allows you to create and manage users, control their permissions, and track their activity across your system. It includes Users, Role Groups, User Groups, Collections, User Activity, and Notifications.
How do I create a new user?
Go to Admin → Users → Users and click Create. Fill in the login information (email address), toggle on Send Email and Create Password so the user can set their own password, configure their permissions and settings, and click Save.
What are the four CMS and Web Permission roles?
- User — front-end access only, no Admin access
- Artist — same as User plus access to the Artist Portal to manage their own tracks and albums
- Admin — front-end access plus specific Admin sections based on assigned permissions
- Client Admin — full access to both the front-end and the entire Synchtank Admin
What are Role Groups?
Role Groups control what users can do in the system — their functional permissions. You can create multiple groups with different permission sets and assign users to them. There are three types:
- CMS — permissions for the Admin section
- Web — permissions for the front-end
- Artist — permissions for the Artist Portal
What are User Groups?
User Groups control what tracks and libraries users can see on the front-end. You assign Collections to a User Group to define which tracks are visible, downloadable, or denied to users in that group.
Individual user permissions override group permissions — if a user has specific access granted or denied at the individual level, that takes priority over the group setting.
What are Collections?
Collections allow you to restrict which tracks are visible to which users on the front-end. A track and a user can both be assigned to multiple collections. Users will only see tracks that share a collection with them.
Collections can be assigned to tracks from the track page or via the All Tracks spreadsheet import. They can be managed from Admin → Users → Collections.
What download permissions can I set for a user?
Under Website Settings, when creating or editing a user, you can set:
- Stream Only — no download option
- Low Quality (MP3) — MP3 downloads if available
- High Quality (WAV + Stems ZIP) — WAV and stems downloads if available
Can I set an expiration date for a user's access?
Yes. When creating or editing a user, use the User Access Expiration field to set a date after which the user can no longer access the system.
Can I bulk import or edit users?
Yes. Go to Admin → Users → Users and click New Report to generate a Users report. Download the spreadsheet, make your changes, and re-upload it. For bulk editing within the system, select the users you want to edit and click the pencil icon to edit them directly without exporting.
How do I track user activity?
Go to Admin → Users → User Activity for a live feed of system activity that updates every 30 seconds. You can also run reports from the Reports section, including User Actions, User Logins, Downloads, Shares, and Search reports.
What are Notifications?
The Notifications section under Admin → Users → Notifications allows admins to review all system notifications in one place.