Contacts FAQs
What is the Contacts section?
The Contacts section is found in the left-hand navigation of the Synchtank Admin. It is where you create and manage all the people and companies you work with — such as artists, songwriters, bands, publishers, record labels, and more.
You must have the proper permissions to access and manage Contacts. Contact your system administrator if you have questions about your permissions.
What is the difference between a Contact and an Organization?
- Contact — an individual person, such as a songwriter, artist, or contributor
- Organization — a company or entity, such as a publisher, label, or production company
Both can be created and managed from the Contacts section.
How do I create a new Contact?
Go to Admin → Contacts → Contacts tab and click the green Add Contact button. Fill in the required fields (First Name is required) and optionally link the contact to an existing Organization. Click Save.
How do I create a new Organization?
Go to Admin → Contacts → Organizations tab and click Create. Fill in the required fields (Name is required) and click Save.
How do I create a Writer?
Go to Admin → Contacts → Contacts tab and click Create. Fill in the First Name and Last Name (required), set the General Type to Writer, and optionally add the CAE/IPI number. Click Save.
How do I create a Publisher?
Go to Admin → Contacts → Organizations tab and click Create. Fill in the Name (required), set the General Type to Publisher, and optionally add the CAE/IPI number. Click Save.
How do I handle contacts with the same name?
When multiple contacts share the same name, Synchtank displays additional identifying information to help you select the correct person. You can enable additional identifying columns (Nationality, Date of Birth, Date of Death) from the Contacts list by clicking the table icon in the top right corner and selecting the columns you want to show.
Column preferences are per user — each team member can set their own view without affecting others.
Can I bulk upload contacts?
Yes. Go to Admin → Contacts and click the Import button. Upload your spreadsheet (XLSX format), match the fields to the available Synchtank fields, and click Save. We recommend generating a Contacts report first to get a file in the correct format. Refer to the Reports guide for instructions.
What are Contact Groups?
Contact Groups allow you to group contacts together under a shared name — useful for organizing contacts by project, campaign, or any other grouping. Go to Admin → Contacts → Contact Groups, click Create, give the group a name, save, and then add contacts using + Add Contact.
What are Contributor Roles?
Contributor Roles define how contributors (such as writers and artists) map to delivery formats like DDEX and Fuga. You can view the full list of roles and their mappings under Admin → Contacts → Contributor Roles. For more information, refer to the Delivery Module guide.